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Returns, Refunds and Exchanges Policy
Returns And Exchange
Orders are final sales and cannot be returned or exchanged, unless there is a dent on the exterior of the product. Please include your receipt of payment and contact us at sales@coolingsolution.com.my. Include a description of the damages, and include pictures if possible. We will arrange for the damaged products to be replaced.
Refunds
We do not accept any refund of items.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us
FREE Delivery within Klang Valley Area
We do not deliver to P.O. Boxes or Addresses outside Malaysia.
We offer FREE delivery to areas within Klang Valley.
For areas out of Klang Valley, additional outstation delivery charges is incurred.
We will deliver up to your doorstep, (apartment, flats, condominum and any multi-storey building please call for arrangement).
100% AUTHENTIC MANUFACTURER WARRANTY
We buy all products direct from factory.
All of our products are brand new and authentic with manufacturer warranty.
All of our products are brand new and authentic with manufacturer warranty.
100% AUTHENTIC ORIGINAL PRODUCT
All of our products are 100% authentic quality goods and are sourced directly from the manufacturers or approved manufacturer agents.
We are able to provide full proof that the products on our website are indeed authentic and genuine and are sourced directly.
We are able to provide full proof that the products on our website are indeed authentic and genuine and are sourced directly.
